The Medical Social Workers department supports patients and families by addressing social, emotional, financial and practical challenges that may arise during the course of treatment. Social workers act as a bridge between medical teams and families, ensuring that patients receive holistic care that extends beyond clinical treatment. They assist with counseling, resource coordination, financial guidance, discharge planning and psychosocial support during difficult medical situations.
The service ensures that every patient is treated with dignity, compassion and understanding, especially during long or complex medical journeys.
• Emotional support and counseling for patients and families
• Assistance during long-term treatment or life-changing diagnoses
• Guidance for low-income patients regarding treatment support
• Organizing community/government financial aid programs (if available)
• Support for patients with chronic or terminal illness
• End-of-life care support and grief counseling for families
• Patient advocacy and communication between families and hospital teams
• Trained and certified medical social work professionals
• Patient-centric and confidential counseling environment
• Cultural and emotional sensitivity in dealing with families
• Assistance in navigating social, financial and psychological challenges
• Guidance for ethical and compassionate medical decision-making
• Support for vulnerable, elderly, abandoned or critical patients
• When families struggle with emotional stress or treatment concerns
• During financial difficulty affecting continuity of treatment
• For patients coping with chronic, terminal or traumatic conditions
• When assistance is needed for discharge, home care or follow-up coordination
• When families need help understanding treatment options and decisions
(A unit of Health Care & Research Centre)
At Health Point Hospital, we strive to produce the best possible quality, safety, and patient experience in diagnostic services.
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