The Billing & Insurance Desk provides dedicated assistance to patients and families for all hospital billing, health insurance, TPA and reimbursement processes. The team ensures transparent cost estimates, seamless coordination with insurance companies and quick documentation support so that patients can focus on their treatment without financial stress. The department prioritizes clarity, accuracy and hassle-free settlement of bills for both cash and insurance patients.
The goal is to make the admission-to-discharge financial experience smooth and fully guided.
• Cash and card billing for OPD and IPD patients
• TPA insurance cashless authorization and approvals
• Reimbursement billing support for insured patients
• Cost estimates and expected expenditure breakdown before admission
• Clarification of inclusions/exclusions under specific insurance policy
• Queries related to deposits, advance payments and refunds
• Final bill preparation and discharge clearance
• Dedicated billing counter and insurance helpdesk
• Knowledge of multiple insurance/TPA policies and procedures
• Quick communication with insurance coordinators for approvals
• Real-time updates to patients regarding authorization status
• Transparent and itemized billing with no hidden charges
• Support for company/organization tie-ups and corporate patients
• Before admission to check eligibility for cashless insurance
• When planning reimbursement after treatment
• To estimate treatment or surgery cost
• For any billing-related doubts during hospital stay
• For clarification about insurance coverage and exclusions
(A unit of Health Care & Research Centre)
At Health Point Hospital, we strive to produce the best possible quality, safety, and patient experience in diagnostic services.
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