The Admission & Discharge Services department ensures a smooth and well-coordinated transition for patients entering and leaving the hospital. The team assists patients and families with admission procedures, room allocation, consent formalities, documentation and discharge planning. The department prioritizes comfort, transparency and clear guidance so that patients can focus entirely on their treatment journey without confusion or delays.
Every patient is supported through the entire hospital stay — from admission to final discharge and follow-up planning.
• Assistance with OPD to IPD admission process
• Explanation of room categories — ward, semi-private, private, deluxe, suite
• Bed/room allocation based on patient preference and availability
• Registration and completion of admission documents/consent forms
• Coordination with nursing station and billing/TPA desk
• Transfer of patient to respective ward with full brief to nursing unit
• Coordination with doctors for discharge order and summary
• Preparation of discharge summary and investigation reports file
• Explanation of prescription, medications and after-care instructions
• Final billing and clearance support (cash/cashless/TPA)
• Handover of documents for follow-up and reimbursement (if required)
• Patient support in arranging wheelchair/ambulance for exit (as applicable)
• Dedicated counters for fast admission and discharge
• Trained staff for patient guidance and documentation support
• Clear and transparent communication during the entire stay
• Priority discharge for emergency and high-risk conditions
• Coordination with all departments to minimize patient waiting time
• Friendly and approachable support for elderly patients and first-time visitors
Patient arrival / OPD referral for admission
Registration, room selection and consent formalities
Shift to respective ward and start of treatment
Doctor initiates discharge order when treatment is completed
Discharge summary preparation and medication counselling
Final billing and clearance followed by exit assistance
• During planned admission for surgery or procedure
• During emergency / trauma admission
• To choose the right room category for their stay
• For insurance / TPA-linked discharge
• For arranging ambulance or wheelchair support
(A unit of Health Care & Research Centre)
At Health Point Hospital, we strive to produce the best possible quality, safety, and patient experience in diagnostic services.
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