The Helpdesk & Reception team is the first point of contact for patients and visitors, ensuring a warm welcome and seamless guidance throughout their hospital journey. The department provides support with registration, appointments, directions, basic information, and coordination with medical and administrative units. A friendly and patient-centric approach helps reduce anxiety and builds confidence from the moment a patient enters the hospital.
The goal is to make every hospital visit — whether for consultation, admission, emergency or inquiry — smooth and stress-free.
• Patient registration and appointment scheduling
• Information about OPD timings, available doctors and services
• Guidance to departments, wards, pharmacy, diagnostics and payment desks
• Issue of visitor passes and access coordination
• Handling patient queries and concerns with quick escalation
• Coordination with ambulance, billing/TPA, admission desk and nursing stations
• Announcements and communication support during emergencies
• Dedicated multilingual desk support for easy communication
• Wheelchair assistance for elderly and disabled patients
• Priority support for senior citizens, pregnant women and emergency cases
• Queue-management and waiting area assistance
• Clear signage and direction support for easy navigation
• Friendly and empathetic environment to reduce patient stress
• For general hospital information and OPD schedules
• For locating rooms, departments and service areas
• For appointment booking and registration support
• For raising feedback or requesting assistance during visit
• For accessibility support (wheelchair, escort etc.)
(A unit of Health Care & Research Centre)
At Health Point Hospital, we strive to produce the best possible quality, safety, and patient experience in diagnostic services.
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