Patients

Admission & Billing

We understand people choose hospitalization not by choice but by circumstantial conditions. Decisions to get hospitalized are often traumatic and filled with distress for the patient and the family. At Health Point, we strive to make your overall hospitalization experience stress free and easy.

Our reception desk team assist patients throughout the admission process, ensuring single point completeness of all the formalities. Every patient, at the time of admission, is provided with a Unique Identification Number (UIN) to which all medical & clinical records are tagged and stored for future references. The reception desk will also answer all your queries regarding tentative hospitalization expenses, available facilities, room charges etc.

Every patient at the time of admission is required to make an advance deposit which gets adjusted against the final bill on the day of discharge. We have a dedicated Insurance/TPA desk to assist patients with Mediclaim/health insurance. All patients are assisted by our trained staff unto the room and made comfortable with the surrounding.

Patients are advised to bring following documents at the time of admission.

Doctor's Admission Advice
Estimate as given for the procedure
Health Insurance card (if applicable)
Pension health benefit card (if applicable)
Medications you are currently taking
Glasses and physical aids (walking sticks, hearing aids)
Previous investigation reports /x-ray film /report, doctor's prescription
Employee ID card and corporate letter (for corporate patients if applicable)
Identification Proof (PAN card/Aadhar card/Voter ID card/Passport/Driving license)
Appropriate clean footwear (closed slippers or comfortable shoes if staying overnight)

What not to take :

Jewelry
Mobile phone
Laptop computers
Other valuables
Unnecessary clothing
Large sums of money (additional to payment for out of pocket or gap expenses)
Large luggage and suitcases (these cannot be accommodated)

Note: Nail polish (fingers or toes), make up, hairpins, jewelry and contact lenses cannot be worn into the operating theatre.

Billing Procedure / Policy

Payment Procedures

You can pay by Cash Rs. 1,99,999 (up to One Lakh Ninety Nine Thousand Nine Hundred & Ninety Nine as per RBI Guidelines), Credit/Debit card, Demand Draft. If you are paying by demand draft it should be drawn in favour of Health Point Hospital. You can also pay through NEFT (National Electronic Fund Transfer) and RTGS (Real Time Gross Settlement). Please be noted that payment through personal cheques are not accepted.

Outstanding Clearance and Refund Policy

Any refund to the patient will be refunded through NEFT/Cheque within 5 working days of discharge. Patient/Patient relatives need to provide banking details as per the format.
We request you to update your bill status daily from our billing section irrespective of the mode of settlement i.e Cash/TPA/Corporate.
Kindly maintain a positive balance of Rs 20,000. We would remind you regularly if the balance is not maintained with us. We would request you to avail a bill copy daily to keep a track of the treatment expenses. Such interim bills should not be treated as final. We request you to carry all receipts at the time of final bill settlement.

Visiting Hours

We believe that family and friends are important to patient recovery.

Visiting hours will be Morning: 9:30 am to 11am and Evening – 5 pm to 7 pm. for 1 guest at a time restricted to maximum 4 guests per day

Privately Insured Patients

Please check with your private health insurer that your insurance is up-to-date. The Health Point Hospital will check on your behalf whether you have an excess or co-payment to pay or if your level of cover or waiting period excludes you from receiving benefits for some conditions. However, it is important that you also check with your private health insurer as co-payments and costs for excluded procedures are your responsibility.

Uninsured Patients

If you do not have health insurance, you will be required to pay the full estimate of your account on or before the day of your admission. Fees for additional or unplanned services are payable on the day of your discharge.

Discharge

As your recovery progresses it is expected that you will continue to convalesce at home.

Some important things to remember when you leave:

Ask for a discharge summary letter
All personal belongings
All investigation reports
Follow-up appointment requirement

Insurance & TPA

Health Point Hospital is empaneled with a number of insurance and TPA’s to provide for providing cashless insurance claims. We are happy to help you in processing all cashless insurance claims. There are certain points which you need to keep in mind to ensure timely and smooth process of your claims .

Mediclaim checklist

Please carry the following documents for availing cashless Mediclaim:

Photo ID card and address proof
Policy papers and Cashless card.
Employee ID card (if any)
Admission advice by the consultant
Relevant medical reports and prescriptions. Filled up Mediclaim form.

Please note that all relevant documents should be submitted to the TPA desk at the time of admission. For planned admission it is advised to complete these formalities 2 days before admission. Please be aware of the provisions of your policy.

Payment of non-authorized items

Certain items are not reimbursed by the insurance companies/TPAs. Such charges has to be borne by the policy holder.
You may also need to pay if the insured amount is insufficient to cover hospital expense.
Depending on your policy, you may be required to make a co-payment.

Denial of Cashless Service

In case of denial of cashless service by the TPA, you are required to settle the full amount of the hospital bills. After which, you can collect the bills and reports and lodge your claim for processing and reimbursement directly with your Third party Administrator.

Patient & Attendants Rights

Every patient and attendant at Health Point hospital is treated with Compassion, Care, and Commitment without any discrimination on the basis of race, color, caste, nationality, religion, age, gender, and type of lifestyle. All our staffs are trained to show possess and show equal respect to all irrespective of individual’s social, cultural, and spiritual values.

Care

Right to receive treatment
Right to be heard to his/her satisfaction without interruption by the doctor
Expect the doctor to write the prescription legibly and explain to the patient on the details of dosage, dos & don’ts & generic options for the medicines
To be provided with information and access on whom to contact in case of an emergency

Confidentiality & Dignity

Right to personal dignity
Privacy during examination and treatment
Protection from physical abuse and neglect
Accommodating and respecting their special needs such as spiritual and cultural preferences
Right to confidentiality about their medical condition

Information

Right to receive complete information on the medical problem, prescription, treatment & procedure details
A documented procedure for obtaining patient’s and / or their family’s informed consent
Patients have to be educated on risks, benefits, expected treatment outcomes and possible complications
Right to request information on the names, dosages and adverse effects of the medication that they are treated with
Patients or their authorized individuals have the right to request access and receive a copy of their clinical records
Right to complete information on the expected cost of treatment
Right to information on hospital rules and regulations
Information on organ donation

Preferences

Right to seek a second opinion on his/her medical condition
Right to information from the doctor to provide the patient with treatment options, so that the patient can select what works best for him/her

Right to Redress

Right to justice by lodging a complaint
Right to a fair and prompt hearing of his/her concern
Right to appeal to a higher authority

Patients' Responsibilities

Honesty in Disclosure

I will be honest with my doctor & disclose my family/ medical history

Treatment Compliance

I will be punctual for my treatment
I will comply with my doctor’s treatment plan
I will have realistic expectations from my doctor and his treatment
Inform and bring to the doctor’s notice if it has been difficult to understand
I will display intent to participate intelligently in my medical care

Intent for Health Promotion

I will do everything in my capacity to maintain healthy habits & routines that contribute to good health, and take responsibility for my health

Transparency & Honesty

I will make a sincere effort to understand my therapies
I will not ask for surreptitious bills and false certificates, and/or advocate forcefully by unlawful means to provide me with one
If I am not happy, I will inform and discuss with my doctor
I will report fraud and wrong-doing

Conduct

I will accord due respect to the doctors and medical staff, who are providing me the care and treatment.
I will abide by the hospital / facility rules
I will bear the agreed expenses of the treatment that is explained to me in advance and will pay my bills on time

Other Important Rules

Rules for Admission

Admission and Deposits:

Booking are normally accepted through Medical Practitioners and patient’s treatment is entirely the responsibility of their Doctors. Rs. 1000/- is to be paid for advance booking of rooms, O.T and be paid for advance booking of rooms, O.T. and delivery cases. This amount is not refundable. On the specified date the patient will admitted on the available vacant bed, however the patient will be shifted to the room of his/her choice as and when it will be available. An advance deposit of seven days charges of Rupees Three thousand in cash must be paid at the time of admission in sharing rooms and Rupees Five thousands for admission in Single Rooms and Rupees Ten thousand for admission in ICCU /ICU/ HDU.

Notice of leaving the centre and payment of bills

Patients or persons acting on their behalf must give the Sister-In-Charge / Receptionist 24 hours notice in advance of their intension to leave the hospital and arrange for payments of their bills by 5p.m the previous day . On full and final payment of the bills in cash a discharge pass will be issued by the receptionist , which has to be handed over at the gate/Sister Station at the time of the patient leaving the Hospital.

i.Patients staying on in the centre for more than a week will as in case of the initial deposit, make an advance deposit of seven days charge in cash at the commencement of each succeeding week.

ii.Room charges per day are being calculated on the following basis: One day’s stay means the period commencing from time of admission till 12 noon check out time. However, day (6 A.M -10 P.M) cases will be charged for one day only.

Extra Charges

The centre charges for the accommodation occupied by patients and include general attendance, supply of linen and diet as per the hospital’s, menu and timings. A separate charge shall be made for special Nurse and attendants and their meals, extra meals for patients, special diets extra bed, medicines dressings and phone calls etc.

The Center's Property

Any property belonging to the centre damaged or lost by the patients, their attendants relatives and friends will be charged for in the bill.

Private Property

Patients are expected to take adequate care of their personal property as the Centre accepts no responsibility for loss or damage to the same.

Patients are advised not to keep Jewelry & other valuables with them.

Visiting Hours

Morning: 9.30a.m to 11 a.m.

Evening: 5p.m to 7p.m

Only 2 visitors at a time will be permitted to visit the patients in rooms and only 1 visitor at a time will be allowed in ICCU only if allowed by the doctor/sister on duty. Children below 12yrs are allowed on Sunday and Thursday during evening hours only.

Use of stoves ,Heaters and musical instruments etc

Patients will not be allowed to use stoves and heaters or play cassette player radios and other musical instruments or T.V in the premises, without permissions. Charges for Room heater is Rs. 100.00 per day.

Warnings

The consumption of alcoholic drinks and Pan Masala within the premises of the hospital is strictly forbidden.

Confidentiality

Patients and Parties are requested not to give tips individually. A box for tips for the entire staff is kept with the receptionist/sister stations.

Complaints

A complaint book is maintained by the Receptionist and patients are requested to record their complaints, if any, therein.